Privacy Policy
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Some key terms are defined as follows, and throughout this document:
textbridges.com Limited (“textbridges.com”, “textbridges”, “Clare”, “we”, “us”, or “our”) is the company that collects and processes Personal Data for the purposes described in this Policy
Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”)
Customer or Client is a legal business entity with whom textbridges has an agreement to provide the Services
What is textbridges
textbridges is a WhatsApp Business CRM tool that is powered by textbridges.com limited. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of textbridges-provided and third-party messaging channels (the “Service”).
textbridges is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.
Collection and Use of Personal Data
textbridges collects information, including Personal Data, for the following purposes:
In order to provide our services to our clients we collect the user’s name, email address and phone number and upload these details into our secure servers (https://app-server.textbridges.io). These details are used only to identify the users and deliver the content that they need on the app.
For a better experience, and in order to provide our Service, we may require you to provide us, either directly or indirectly, with certain personally identifiable information, including but not limited to the user name, and Oauth2 credentials. The information that we request will be retained by us and used as described in this privacy policy.
The app uses third-party services that may collect information used to identify you. Links to privacy policies of third-party service providers used by textbridges:
- Google Sign-in and Google Drive Services (https://www.google.com/policies/privacy/)
- Facebook Sign-in Service (https://www.facebook.com/policy.php)
- Apple Sign-in Service (https://www.apple.com/legal/privacy/)
- Shopify Sign-in Service (https://www.shopify.com/legal/privacy)
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
textbridges Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
Cloud API
textbridges sends messages to Cloud API. The cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the WhatsApp platform. First, messages are stored for any necessary transmissions. Then, the WhatsApp messages are deleted automatically after 30 days.
Providing and managing the Service
In the course of providing the Service, textbridges may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
Service Data, is the information that is processed on behalf of our Customers during the provision of the Service.
- textbridges’s privacy practices related to Service Data are not covered by this Privacy Policy. They are detailed in the textbridges Service Data Privacy Statement below
- This data privacy statement explains how and what personal data we collect from you through our website. Personal data means all data that can relate to you personally, such as your name, address, e-mail account(s), and user behaviour.
- Your data is stored in secure cloud servers, and we try our best to encrypt all personally identifiable information
- If you require us to delete your account data, you can request so by sending us an email at hello@textbridges.io
- Upon termination, all your data (contacts, conversations, etc.) is deleted permanently from our database unless you request otherwise.
- Filling in the client contact form;
- Commenting on the website;
- Sending us an email;
- Calling us through the provided phone details.
- File uploads
Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.
• textbridges’s privacy practices related to Account Information are detailed below and throughout this Privacy Policy.
Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, and fraud.
• textbridges’s privacy practices related to Service Usage Information are detailed below and throughout this Privacy Policy.
Internal Business Purposes
textbridges collects the following information from you through our Website, social media, and other channels for the following purposes:
Communicating with you and marketing practices
Responding to your request for a product demo: When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.
Responding to your inquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
Informing you about products and services. We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
– Opt out of our emailing list
– Send us a communication to request the deletion of your contact details
Recruiting and managing personnel
Processing your job application. If you apply for a job at textbridges, you may provide us with certain Personal Data about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities. Managing employees and contractors. If you join the textbridges team as an employee or contractor, we will use the information you provided, as well as information we create about you, for human resources purposes, including verifying your eligibility and qualifications, performance management, to provide compensation and benefits, investigate incidents, and otherwise facilitate the relationship.
Collecting payment for the Service
For Clients that purchase a paid version of our Service, we collect and process information about how you use the Service, and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.
To Understand and Improve our Services and Website
Understanding how you use the Service. Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, and fraud.
Visiting our Website. We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website. In addition to the information described above, our Website uses Cookies. Please refer to the Cookie Policy below for additional details.
Third-Party Links. Our Website may contain links to other websites that textbridges does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites. Therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat Personal Data. We encourage you to read the privacy policy of every website you visit.
Disclosure of your Personal Data
As a matter of practice, textbridges does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows:
Service Provider Arrangements. We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.
– As of the date hereof, these third-party providers include technical operations such as database monitoring, data storage and hosting services and customer support software tools.
Changes to our Business Structure. textbridges may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of textbridges’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
Compliance with Laws. textbridges and our Partner Service Providers of other countries may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal processes.
Enforcing Our Rights, Preventing Fraud, and Safety. textbridges may share or disclose data to protect and defend the rights, property, or safety of third parties or us, including enforcing contracts or policies, or in connection with the investigation and preventing fraud.
Your Rights
Access and Correction of Personal Data
If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests.
If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.
How We Protect Personal Data
textbridges takes the security of user data seriously. We take various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
Some of the information that we can automatically collect from you include personal details, IP address, your interaction with our website, and the device used to access our website. We may also collect information as allowed by the law or through your consent.
Purposes of Collecting Your Information
Your information can be accessed by our contact persons and or employees for the purposes of efficient service delivery. We can also use the information you have provided to us to contact you later on regarding the products and services you have shown interest in.
Ways of Collecting Information
You can provide information to us through:
Storage of Information
We can keep your information for as long as the law can allow. In case you no longer want us to keep hold of your information, you have the right to request for its deletion from our database. We can also discard your information if we no longer deem it useful.Age Limitation
We are compliant with the Children's Online Privacy Protection Rule (COPPA) which regulates the use of websites and other online services by children below the age of 13. In this regard, we do not collect information from children below the age of 13. For more information, you can contact us through:Email: support@textbridges.com
Website: https://textbridges.com/
