TextBridge Terms & Conditions



Our Terms and Conditions

TextBridge provides Software as a Service (SaaS) that allows our customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of textbridge.com provided and third party messaging channels (the “Service”). A “Customer” is an entity with whom textbridge.com has an agreement to provide the Service.

This textbridge.com Terms of Service (the “Agreement”) is an agreement between the Customer and textbridge.com, together the “Parties” and each, a “Party”, and is entered on the date the Customer signs up for a textbridge.com account through the textbridge.com website (the “Effective Date”).

If you register for a textbridge.com or textbridge.com account, you acknowledge your understanding of these terms and enter the Agreement on behalf of the Customer. Please make sure you have the necessary authority to enter into the Agreement on behalf of the Customer before proceeding.
If a Customer violates any of the terms outlined below, we reserve the right to cancel accounts or bar access to accounts without notice. If you do not agree to these terms, please do not use our Services.
textbridge.com may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

textbridge.com may refuse service to anyone for any reason at any time.

BY USING ANY ELEMENT OF THE textbridge.com SOLUTION (INCLUDING THE WEBSITE), CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, ACCEPTS AND AGREES TO BE BOUND BY AND COMPLY WITH THE TERMS AND CONDITIONS, SET OUT IN THIS AGREEMENT, AS AMENDED FROM TIME TO TIME. IF CUSTOMER DOES NOT ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT, CUSTOMER WILL IMMEDIATELY CEASE ANY FURTHER USE OF THE textbridge.com SOLUTION, INCLUDING USE OF ANY PART THEREOF. CUSTOMER REPRESENTS AND WARRANTS TO textbridge.com THAT CUSTOMER HAS THE CAPACITY TO ENTER INTO THIS LEGALLY BINDING AGREEMENT. IF CUSTOMER IS USING THE textbridge.com SOLUTION ON BEHALF OF ANOTHER PERSON, CUSTOMER HEREBY REPRESENTS AND WARRANTS TO textbridge.com THAT CUSTOMER HAS THE AUTHORITY TO BIND SUCH PERSON TO THIS AGREEMENT.

Wati Platform

Provisioning of the textbridge.com Platform. Subject to Customer’s compliance with the terms and conditions of this Agreement, textbridge.com will make the textbridge.com Platform available to Customer on the terms and conditions set out in this Agreement, provided that: (i) Customer has read and accepted and is in compliance with its obligations under the applicable terms of use related to all applicable Third Party Messaging Platforms, Pre-Integrated Third-Party Business Applications, and Custom-Integrated Business Applications; and (ii) has taken all steps as necessary to enable interoperability between the textbridge.com Platform and all applicable Third Party Messaging Platforms, Pre-Integrated Third-Party Business Applications, and Custom-Integrated Business Applications, including acquiring the necessary approvals and API keys, whether directly or via Customer’s Clients, to access these messaging channels as a business.

Modifications to the Service and Fees

Textbridge.com reserves the right to modify, suspend, or discontinue the Service at any time for any reason, with or without notice.
Textbridge.com reserves the right to change our monthly/annual fees upon 30 days’ notice. The fee change will be notified per email to all our subscribers and will be reflected on the pricing page at textbridge.com/pricing.
Textbridge.com reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications.

Trademark License

During the Term, Customer hereby grants to textbridge.com a worldwide, non-exclusive, non-transferable and non-sub-licensable (other than to affiliates) royalty-free licence to use Customer’s trademarks and logos made available to textbridge.com by Customer as part of this Agreement, solely in connection with the marketing, advertising, and promotion of the textbridge.com Solution, including listing the Customer and the Customer Application on the textbridge.com Website; and only in accordance with Customer’s reasonable trademark usage guidelines, as updated by Customer from time to time. Customer may require textbridge.com to cease using Customer’s trademarks and logos if, in the reasonable opinion of Customer, the continued display of Customer’s trademarks and logos would cause a materially adverse effect on Customer’s image and the goodwill associated therewith.

Copyrights & Ownership

Textbridge.com expressly reserves all rights, title, and interest in, and Customer will not acquire any right, title or interest in:

  • the textbridge.com Solution (or any part thereof) and any other materials or content provided by textbridge.com under this Agreement, including any and all Modifications to any of the foregoing.
  • All intellectual property rights in any of the foregoing (clauses (i) and (ii) are collective, the “textbridge.com Property”), in each case. All right, titles and interests in the textbridge.com Property will remain with textbridge.com (or textbridge.com’s third-party suppliers, as applicable). Customer may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the Service which textbridge.com or its suppliers own. The customer agrees not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of textbridge.com. For greater certainty, the textbridge.com Property is licensed and not “sold” to the Customer.
Textbridge.com claims no intellectual property rights over the Content you upload or provide to the Service.

Textbridge.com’s Right to Use Customer Data Customer acknowledges and agrees that textbridge.com may store, use, reproduce, Modify, and transfer to its subcontractors, Customer Data, including Personal Data, solely in connection with delivering the Services under this Agreement. Customer further acknowledges and agrees that textbridge.com may store, use, reproduce, Modify, and transfer data that is not related to an identified or identifiable natural person, including aggregated or de-identified data, without limitation, for its internal business purposes, including but not limited to such purposes as analytics, quality assurance, product and service improvement, and new product and service development. The customer agrees to cause any Administrative User, Customer’s Client and Chat Participant to agree to the terms.

Customer Responsibilities

Customer Accounts. Upon Customer’s request, textbridge.com will issue one or more administrator accounts (the “Administrator Accounts”) to Customer that provides Customer with the capability to create accounts for use by individuals who are an employee or contractor of Customer and that Customer wishes to have access to and use of the textbridge.com Platform (each, an “Administrative User”). Customer will ensure that Administrative Users only use the textbridge.com Platform through their Customer Account. Customer will not share their Administrator Accounts with any other person and will not allow Administrative Users to share their Customer Account with any other person. The customer will promptly notify textbridge.com of any actual or suspected unauthorized use of the textbridge.com Platform. textbridge.com reserves the right to suspend, deactivate, or replace any Customer Account or Administrator Accounts if it determines that the Customer Account or Administrator Account, as applicable, may have been used for an unauthorized purpose.

Customers are responsible for maintaining the privacy and security of their accounts. textbridge.com will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password.
Use Restrictions. Customer acknowledges and agrees that it is responsible for the activities and communications of all Administrative Users and Chat Participants on the textbridge.com Platform, and the compliance by all Administrative Users, Customer’s Clients and Chat Participants with this Agreement, and any guidelines and policies published by textbridge.com from time to time.
The Customer is fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You are responsible for all Content sent and activity that occurs under your account (even when Content is sent by others to your account).
textbridge.com may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.
Without limiting the generality of any of the foregoing, Customer will not, and will not permit any other person (including any Administrative Users, Customer’s Clients or Chat Participants) to:

  • use the textbridge.com Platform to send, upload, collect, transmit, store, use, disclose or process, or ask textbridge.com to obtain from third parties or perform any of the above with respect to, any Customer Data:
  • that contains any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data;
  • that Customer or the applicable Administrative User, Customer’s Client or Chat Participant does not have the lawful right to send, upload, collect, transmit, store, use, disclose, process, copy, transmit, distribute and display;
  • that is false, intentionally misleading, or impersonates any other person;
  • that is bullying, harassing, abusive, threatening, vulgar, obscene, or offensive, or that contains pornography, nudity, or graphic or gratuitous violence, or that promotes violence, racism, discrimination, bigotry, hatred, or physical harm of any kind against any group or individual;
  • that is harmful to minors in any way or targeted at persons under the age of 16;
  • that violates any applicable laws, or infringes, violates or otherwise misappropriates the intellectual property or other rights of any third party (including any moral right, privacy right or right of publicity); or
  • that encourages any conduct that may violate, any applicable laws or would give rise to civil or criminal liability;
  • disable, overly burden, impair, or otherwise interfere with servers or networks connected to the textbridge.com Platform (e.g., a denial of service attack);
  • attempt to gain unauthorized access to the textbridge.com Platform;
  • use any data mining, robots, or similar data gathering or extraction methods, or copy, Modify, reverse engineer, reverse assemble, disassemble, or decompile the textbridge.com Solution or any part thereof or otherwise attempt to discover any source code, except as expressly provided for in this Agreement;
  • use the textbridge.com Solution for the purpose of building a similar or competitive product or service; or
  • use the textbridge.com Solution other than as permitted by this Agreement;

WhatsApp & Usage Policy

The Customer shall adhere to all the terms & conditions set by WhatsApp at all times. WhatsApp may update WhatsApp Business Policy without notice; by continuing to use the WhatsApp Business Products after such change, the Customer consents to such changes.
https://www.whatsapp.com/legal/business-policy
The Customer is not in violation of the WhatsApp Commerce Policy and is not in any of the restricted industries. https://www.whatsapp.com/legal/commerce-policy/
– WhatsApp may add limits to businesses on the number of messages to send per day. All Customers must adhere to this Messaging Limit (https://developers.facebook.com/docs/whatsapp/api/rate-limits)
– WhatsApp has the absolute discretion to review, approve or reject any Message Templates (as defined in WhatsApp documentations) at any time.
– Customer agrees to ensure full compliance with WhatsApp Policies regarding sending of messages
– WhatsApp does not offer a way to be notified when a user has blocked your sender, or to retrieve a list of users who have blocked you.
– Any violation of these WhatsApp policies may lead to suspension of the number by WhatsApp. WhatsApp has absolute discretion to limit or remove Customer’s access to or use of the WhatsApp Business Products if Customer receives excessive negative feedback, causes harm to WhatsApp or WhatsApp’s users, or violates or encourages others to violate our terms or policies, as determined by WhatsApp in our sole discretion. If WhatsApp terminates your account for violations of relevant WhatsApp Business terms or policies, WhatsApp may prohibit Customer and Customer organization from all future use of WhatsApp products.
– textbridge.com shall take no responsibility in case of any such violations. Any additional charges arising due to this shall be borne by the Customer.
– Once registered on textbridge.com, Customers cannot reuse the WhatsApp number on WhatsApp Business App or WhatsApp mobile app. The Customer owns the phone number.

WhatsApp Onboarding & Verification Terms

– WhatsApp imposes reviews, such as Facebook business verification (https://www.facebook.com/business/help/2058515294227817?id=180505742745347) to ensure the quality of businesses using WhatsApp products. These requirements are prerequisites to using WhatsApp Business API and textbridge.com. WhatsApp has absolute discretion to approve the Customer’s usage of WhatsApp products. textbridge.com will assist with the application and submission process
– By using Wati, clients agree to the setup for WABA and WhatsApp business API and will provide all the prerequisite documents as required by Whatsapp & Facebook.

WhatsApp Message Policy

– WhatsApp may change acceptable message types and related policies at their absolute discretion at all times.
– The Customer may only initiate chats if you are sending a transactional notification, and only via approved Message Templates (as defined in WhatsApp documentation), subject to applicable pricing. Any Message Templates must comply with WhatsApp’s terms, and only be used for their designated purpose. WhatsApp has the right to review, approve and reject any Message Template at any time. — Customer acknowledges that they are responsible for the variable Message Template costs, billed by textbridge.com.
– If a person initiates a chat with a Customer, you may continue that conversation via WhatsApp for up to 24 hours after the last message sent to you by that person without charge (“Customer Service Window”). Outside of the Customer Service Window, Customer may only send messages via approved Message Templates, for which textbridge.com will bill and charge Customer the applicable rate.
– Customer may use automation when responding during the Customer Service Window, but must also have available prompt, clear, and direct escalation paths to human agents.

Email and Web Support

Customer will generally have access to textbridge.com’s technical support from 10:00 am to 7:00 pm HKT (GMT+8:00) on weekdays (other than holidays observed by textbridge.com) through email support, or through the web site using our chat widget, or by mailing us on hello@textbridge.com

Fees and Payment

The customer will pay textbridge.com the applicable fees described on the textbridge.com Website (the “Fees”) during the Term in accordance with the payment terms set out herein.

Third-Party Messaging Platform Fees.

For greater clarity, Wati’s Fees do not include any charges that may be assessed by Third Party Messaging Platforms for access to or use of a channel. Such charges shall be the responsibility of Customer, whether paid directly to the Third Party Messaging Platforms or whether such access is resold through textbridge.com, in which case textbridge.com shall advise Customer in writing as to the applicable charges and Customer shall have the right to accept such charges or decline them and not use the associated channel. In the event a Third Party Messaging Platforms imposes special requirements on textbridge.com beyond API integrations, including but not limited to hosting endpoints unique to that channel, then textbridge.com shall have the right to charge Customer for this additional service, and Customer shall have the right to accept such charges or decline them and not use the associated channel.

11. Contacts

For more information, you can contact us through:
Email: support@textbridge.com
Website: https://textbridge.com/